Getting help: tickets and live chat

For anything that needs a written record (billing questions, ongoing issues), open a ticket from the Support section of your Dashboard — you will get email updates as staff reply. For quick questions, use the live chat widget in the bottom corner of any page. You can see whether staff are online, idle, or offline, and our typical response time, right in the chat window. When a chat is resolved, either you or staff can close it, and you will be asked to rate the support you received.